Frequently Asked Questions

Vacation Homes are the new way to vacation with your family! We put the home in vacation home and provide the perfect rentals only 15 min. to Antic Side or 5 min. to Beach side. Our vacation properties feature all the amenities you would find in your own home, some of which featuring extra features such as games rooms and private pools. You and your family will be able to enjoy the luxuries of a home rather than a small and cramped hotel room.

You can either make a booking directly on our website or you can call our reservations at +90-553-500-1142

We implement a variety of security measures to maintain the safety of your personal information when you book with us. We use a secure server and all supplied sensitive/credit information is transmitted via Secure Socket Layer (SLL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Unfortunately we do not allow pets in any of our vacation properties and we have a strict pet policy in place. Those found to be in violation of this policy will be subject to a minimum €500 fee.

All of our vacation rentals have a strict non-smoking policy that is strongly enforced. Those found to be in violation of this smoking policy will be subject to a minimum €500 fee.

We will provide you with a starter kit in your home which includes basic items such as dish soap and a trash bag to get you started in your vacation property. We provide bath and hand towels in each bathroom along with one toilet roll per bathroom. Guests are encouraged to bring their own beach/pool towels as property towels cannot be used for this purpose.

Our vacation properties are cleaned upon every guest departure and inspected pre and post guest arrival. During your stay we do not enter your vacation rental unless required. If you would like to schedule a daily maid service you may do so by contacting us in advance. All cleans must be scheduled at least 48 hours prior to date of clean. Daily maid service or additional cleans are an additional cost and must be paid in full prior to service. Guests are not required to clean the property, but cleaning supplies such as a vacuum and broom are provided to clean up any spills.

If any personal items are left behind in the vacation rental property, our team will do our best to locate them. Please note, the Villa15 are NOT responsible for any lost items. If lost items are found, will schedule for the items to be shipped to the guest. Guests are 100% responsible for all shipping costs.

A refundable security deposit of €300 is required at arrival (which will be returned subject to no breakages, damage or loss, at the departure) Cancellation Policy:30 days prior to arrival: Full deposit minus a 75 Euro administration fee. Less than 30 days prior to arrival is not refundable. We are flexible to fit in with flight arrivals and departure times and will assist in whatever way we can to accommodate you if you have an early or late flight. Our property manager will greet you on arrival at our villa and will ensure you are settled in.
All bookings must have at least one adult of 21 years/plus. We can arrange transfers to and from the airport and rental car if required. We can provide lots of information on things to do. Prices not include flights/transfers/car rentals or insurance.

This is non-negotiable. Please see our cancellation policy for further details on refunds terms.

Once you have booked your chosen vacation home this will be the property where you will be staying! Our calendars automatically update upon confirmation of reservation and our calendars are always live! If for some unforeseen reason we are required to move you to another property, we will give you prior notice, as well as ensure that you are relocated to a property of your choice with similar specifications and price. If the guest is presented with options that are not agreeable, Villa15.com will be happy to provide a refund.

All confirmation and arrival instructions will be sent by email immediately after you confirm your reservation. To ensure you receive your reservation emails please make sure you enter your email correctly and adjust your spam filter to add our domain villas15.com to your list of accepted email addresses. You will receive your reservation confirmation email. Once you have received your reservation confirmation you will be required to read our terms and conditions online rental agreement. And we will include all instructions for your vacation rental, such as; door key or code, property address, WIFI information, and we recommend guests print this info email for arrival at the property. If you have not received any of your email communications and you have adjusted your spam filters, please contact us at http://www.villa15.com

Your vacation rental will be available for check-in upon the date of arrival at 4:00 PM. Check-out is at 10:00 AM on the day of departure. Early check-in and late check-out is available for an additional fee and should be scheduled at least 48 hours prior to the scheduled date of arrival and date of departure. If you would like to schedule an early check-in or late check-out you may do so by contacting our reservations team at +90-553-500-1142

Upon check-out, please remove all sheets and linens from the beds and place all towels in the laundry area. Please empty all trash cans in the home and place all trash in the receptacles outside of the home. Don’t forget to check the entire vacation rental for all of your belongings.

Any cancellation of a booking by the client must be in writing and is subject to the following charges:
45 days prior to arrival: Full deposit minus a 75 Euro administration fee. Less than 45 days prior to arrival is not refundable
(*Please note: No refunds will be given if guests elect to leave their property early or no-show)
We regret that we are unable to waive any of the cancellation fees above. We highly recommend purchasing CSA trip insurance or any similar insurance to protect against any unforeseen cancellations for your vacation.

Yes, we have a 3 night minimum stay policy for all of our vacation properties.

Our reservations team is available to take your call and your concerns at +90-553-500-1142 during regular business hours. All issues will be documented and addressed in a timely manner.

All of our vacation rentals are fully equipped with the basic essentials such as; refrigerator, freezer, oven range, microwave and dishwasher. Additionally, all of our properties have a toaster, coffee maker, cookware, dishes, glasses and utensils.

Each property has a private laundry room or full sized washer and dryer, iron and ironing board.

Yes, unfortunately pool heat is not included in the cost of our rentals. If you would like to add pool heat for your Vacation Villa, you will need to do so by confirming with your reservations. The cost of pool heat is priced based on the property and the size of the pool.

If you choose to purchase pool heat, we will turn on the heater 24 hours prior to your arrival. The pool and Turkish Hamam will be heated to a temperature of 20-22 Celsius degrees..

The pool heaters operate on a timer and are schedule to come on in the morning and go off in the evening. There will be some cooling off overnight when the air temperature drops.

The pool use in property is daily from 8:00 AM – 9:00 PM. The
Can I schedule grocery delivery in the Villa?
Yes! We would be happy to place you in contact us and we will assist you in preparing everything you need for your arrival. There is also a sundry shop located 3 Km to the property, where you can purchase grocery items at your arrival. Please contact us for more information at: info@villa15.com

Our property manager will greet every guest on arrival at our villa and will ensure you are settled in.

To protect all guests and properties, Gendarme (Local Police) Patrolling in the area of the town and are authorized to stop and search any vehicle with reasonable cause.

All guests should adhere to a 40 KM speed limit at all times.

Yes, guests must be at least 150cm tall in order to use the pool.

All guests must adhere to quiet time between the hours of 11:00 PM and 7:00 AM daily.